Support
Most questions are about your child or your details. Your school's office can answer those fastest.
Parents
Call your school's office. In LastBell Parent, Call the office is the first row of Settings, and it is there wherever you might get stuck.
Schools
Email support@uselastbell.com with your school's name and what you were doing.
Delete your account
In LastBell Parent, open Settings, then Delete my account. Your school keeps its own records of your family; to change those, ask the office.
Privacy
Read the Privacy Policy, or email privacy@uselastbell.com.
Questions
How do I sign in?
Enter the email address your school has for you. We send a code to it. There is no password.
My child is not in the app.
A child shows when the school lists you as their parent with that email. Call the office to check, or use "Child not on your account?" in the app.
How do I tell the school my child is absent or late?
On Today, tap Tell the school beside your child's name and choose what fits. You can undo it right after. The office's answer appears in the app.
Someone else is picking up today.
Use Tell the school and choose who is picking up. The office sees it before pickup. To add a pickup adult for good, open your child's page, then Pickup adults.
I am not getting notices.
Open Settings. Notifications shows On, or Off on this phone. If it is off, allow notifications for LastBell in your phone's settings. Emergency notices are always sent.
Does LastBell track my location or my child's?
No. The parent app never asks for your location, camera, contacts or photos. If your school uses bus tracking, you see your child's bus during its route, never your child.
Can I use LastBell in my language?
Yes. LastBell speaks 19 languages. Choose yours in Settings, or it follows your phone.
I have a new phone.
Install LastBell Parent and sign in again. In Settings, Sign-in email and phones lists every phone signed in, and you can remove an old one.